1. Customer Service Representative

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Job Location:

Hanoi or HCMC

Job Description:

The customer service representative role would include:

• Receive and respond to customer's inquiries, including airline ticketing, hotel and/or tour bookings, changes, cancellations, and reconfirmations
• Represent the company with suppliers (hotels, airlines, and tour companies) individually and together with senior managers.
• Work with suppliers to build relationships and keep updated on new rates/fares, promotions, and packages
• Work with technology team to input new prices, promotions, and packages on website and other marketing materials
• Administrative assistance to the department as required.
• Daily interaction and report to foreign manager

Required
Skills/Experience:

 We are looking for customer service representatives who have either significant experience in airline ticketing or in hotels and tours.

Ticketing customer representatives should have at least 2-3 years of experience in ticketing, with strong knowledge of Abacus, Galileo and/or Amadeus, with Abacus certification preferred

Hotel/tour customer service representatives should have experience in working with hotels and tour operators and strong knowledge of hotel and tour options in Vietnam .

All applicants should have:

• Excellent communications and computer skills.
• Thorough understanding of travel/tourism business in Vietnam
• Ability to work independently as well as within a team
• Ability to work quickly and accurately under pressure
• Proactive in
• Willing to work long and irregular hours, shift duty and on public holidays.
• English written and spoken fluency
• Bachelor level education

Type of Position:

Full-Time Permanent

2. Customer Service Team Leader

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Job Location:

HCMC

Job Description:

The Customer Service Team Leader will play a key role in the company in building an international-standard customer service team and helping the company to continue to expand operations.

The specific tasks of the Customer Service Team Leader will include:

• Lead customer service team and serve as liaison between management and customer service representatives
• Create, implement and oversee customer service policies
• Control quality, speed, and accuracy of customer responses
• Represent the company with suppliers (hotels, airlines, and tour companies) and work with suppliers to build strong relationships
• Hire additional customer service representatives as needed, and handle human resource issues (scheduling, etc) related to customer service division
• Interact and report daily to foreign manager.
• Serve in key management role, contributing to decisions related to policies, technology development, strategy and business operations

Required
Skills/Experience:

The Customer Service Team Leader requires a person who is dynamic, proactive, and well-organized and who has strong people and communication skills, in both English and Vietnamese.

At minimum, all applicants should have:

• At least 3-5 years experience in travel industry, with management experience
• Thorough understanding of travel/tourism business in Vietnam
• Strong communication and organization skills and ability to motivate employees and lead a team
• Solid understanding of airline ticketing and/or hotel and tour bookings
• Willingness to work irregular hours, shift duty and public holidays, as needed
• English and Vietnamese written and spoken fluency
• Bachelor level education

Type of Position:

Full-Time Permanent

3. Computer Programmer NET C#, ASP.NET

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Job Location:

Hanoi

Job Description:

Applying technology to the company’s website iViVu.com

Required
Skills/Experience:

• At least 2 year experience in NET C#, ASP.NET, HTML, CSS.
• Practical experience of at least 2 years in Microsoft SQL Server. T-SQL, Store Procedures
• Experience in OO, BLL, Portal
• Candidates who know how to use DAL (LLBLPro) and Telerik, Crystal Report are preferred
• Priority for those who have experience in tourism
• Ability to work under high pressure to fulfill tasks in time
• Ability to work independently
• Reporting assignments weekly, monthly
• Proactive, honest.
• Ability to work overtime if required

Type of Position:

Full-Time Permanent

4. Human Resource & Office Manager

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Job Location:

Hanoi or HCMC

Job Description:

• Workforce Planning .
  - Develop HR Strategy plan with monthly and annual goals and timeline to meet goals
  - Advise on organizational structure and design
• Recruitment and hiring of new employees.
  - Work with managers to forecast needs and hire to meet needs
  - Design recruitment strategy and proactively recruit potential employees
  - Oversee hiring process and paperwork
• Company culture and values.
  - Promote company culture and values
  - Feedback mechanisms to strengthen and check awareness and agreement on values
  - Develop and implement plan to improve communication of employees across divisions, offices and related companies
• Employee Review & Development & Motivation
  - Develop standard procedures and oversee employee performance reviews
  - Work with employees on career and succession planning
  - Set up and supervise employee training programs
  - Design and implement employee recognition and appreciation activities
  
• Administrative tasks related to human resources
  - Develop and maintain HR policies and procedures
  - Develop HR Information system to manage renewal of employee contracts, employee benefits, labor registration, etc.
  - Handle work permits, visas, or resident permits for foreign employees
  
• General office oversight
  - Serve as senior management to monitor office performance, issues, and employee morale and work with other managers to address and solve issues
  - Oversee office purchasing and administrative work as needed

Required
Skills/Experience:

Relevant experience in HR is required, but even more important, this candidate should be dynamic, proactive, and well-organized and have strong people and communication skills, in both English and Vietnamese.
All applicants should have:

• Bachelor degree
• Practical HR experience (minimum of 2-5 years experience), preferably with a JV or foreign company and in a senior role
• Strong knowledge of current Vietnam HR legislation and requirements
• English and Vietnamese spoken and written proficiency
• Strong computer skills
• Good organization, communication and people skills
• Proactive, diligent and results oriented

Applicatioin file including:

• Bachelor degrees
• Application letter (indicating the position you are applying for, why you are interested, and how you are suitable) and a curriculum vitae in English
• Applicants are requested to email their application to jobs@ivivu.com
• Please do not make phone calls

Type of Position:

Full-Time Permanent